Plan, do, study, act model to improve an orientation program

Mary Alice Ragsdale, John Mueller
Journal of Nursing Care Quality 2005, 20 (3): 268-72
The Franciscan Health System has designed a new employee orientation program that is both interactive and thought-provoking. The program has transitioned from a predominantly lecture-based format to one that consists of group discussion, role playing, lunch with senior leaders in the organization, and the utilization of adult learning principles. This article describes the shortcomings of the previous program, gaps identified in the needs assessment, and performance improvement methodology used to enhance the program.

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