Brian J Franklin, Ravali Yenduri, Vikas I Parekh, Robert L Fogerty, James J Scheulen, Heidi High, Kathryn Handley, Lanie Crow, Eric Goralnick
BACKGROUND: Delayed hospital and emergency department (ED) patient throughput, which occurs when demand for inpatient care exceeds hospital capacity, is a critical threat to safety, quality, and hospital financial performance. In response, many hospitals are deploying capacity command centers (CCCs), which co-locate key work groups and aggregate real-time data to proactively manage patient flow. Only a narrow body of peer-reviewed articles have characterized CCCs to date. To equip health system leaders with initial insights into this emerging intervention, the authors sought to survey US health systems to benchmark CCC motivations, design, and key performance indicators...
January 25, 2023: Joint Commission Journal on Quality and Patient Safety