Delos M Cosgrove, Michael Fisher, Patricia Gabow, Gary Gottlieb, George C Halvorson, Brent C James, Gary S Kaplan, Jonathan B Perlin, Robert Petzel, Glenn D Steele, John S Toussaint
Patient-centeredness--the idea that care should be designed around patients' needs, preferences, circumstances, and well-being--is a central tenet of health care delivery. For CEOs of health care organizations, patient-centered care is also quickly becoming a business imperative, with payments tied to performance on measures of patient satisfaction and engagement. In A CEO Checklist for High-Value Health Care, we, as executives of eleven leading health care delivery institutions, outlined ten key strategies for reducing costs and waste while improving outcomes...
February 2013: Health Affairs