Age Friendly Care: What do Community Aging Services Professionals Need to Know?

There is an increasing need for community-based health education to help older adults understand and manage their complex medical needs. Community Aging Services Professionals (CASPs) are non-medical service providers who facilitate aging in place by providing health education, socialization, and care coordination for older adults in community settings. Through in-depth interviews with 13 CASPs, this study assessed CASPs' knowledge of older adults' medical issues and health education needs. Our goal was to assess CASPs' knowledge of older adults' medical issues and health education needs and determine overlap with the Age Friendly Health System 4 Ms framework. CASPs described promoting older adults' health by providing medical referrals, education, and advice. The interviews revealed that CASPs feel underprepared to provide requested medical support for older adults, and that both CASPs and older adults desire more clinical education to help identify and manage older adults' medical conditions. This study established CASPs as ideal providers to receive and disseminate clinical health education for older adults aging in the community. The results also showed the 4 Ms model of age friendly care is well-received as a framework for health education in community settings.