Still wary of the Web? The evolution of state emergency management agency Web sites 2008-2017.

A 2008 content analysis of state emergency management agency Web sites showed that they tended to be internally focused and needed to be more citizen-focused and journalist friendly. The study was replicated in 2017. Because of changes in technology and agency missions, the content richness indicators were expanded. The study shows an increased acceptance of Internet and social communication. However, it also shows that the full potential of social media in emergency communication has not been reached.