We have located links that may give you full text access.
Journal Article
Randomized Controlled Trial
The effectiveness of a voice training program for telemarketers.
Journal of Voice 2012 November
PURPOSE: To use a randomized design to evaluate the effectiveness of voice training programs for telemarketers via multidimensional analysis.
METHODS: Forty-eight telemarketers were randomly assigned to two groups: voice training group (n=14) who underwent training over an 8-week period and a nontraining control group (n=34). Before and after training, recordings of the sustained vowel /ɛ/ and connected were collected for acoustic and perceptual analyses.
RESULTS: Based on pre- and posttraining comparisons, the voice training group presented with a significant reduction in percent jitter (P=0.044). No other significant differences were observed, and inter-rater reliability varied from poor to fair.
CONCLUSIONS: These findings suggest that voice training improved a single acoustic dimension, but do not change perceptual dimension of telemarketers' voices.
METHODS: Forty-eight telemarketers were randomly assigned to two groups: voice training group (n=14) who underwent training over an 8-week period and a nontraining control group (n=34). Before and after training, recordings of the sustained vowel /ɛ/ and connected were collected for acoustic and perceptual analyses.
RESULTS: Based on pre- and posttraining comparisons, the voice training group presented with a significant reduction in percent jitter (P=0.044). No other significant differences were observed, and inter-rater reliability varied from poor to fair.
CONCLUSIONS: These findings suggest that voice training improved a single acoustic dimension, but do not change perceptual dimension of telemarketers' voices.
Full text links
Related Resources
Get seemless 1-tap access through your institution/university
For the best experience, use the Read mobile app
All material on this website is protected by copyright, Copyright © 1994-2024 by WebMD LLC.
This website also contains material copyrighted by 3rd parties.
By using this service, you agree to our terms of use and privacy policy.
Your Privacy Choices
You can now claim free CME credits for this literature searchClaim now
Get seemless 1-tap access through your institution/university
For the best experience, use the Read mobile app