Satisfaction with care: the role of patient-provider racial/ethnic concordance and interpersonal sensitivity.

OBJECTIVE: This study examined how patients' satisfaction with their care is affected by racial/ethnic concordance and patients' perceived interpersonal sensitivity of their providers. The sample consisted of non-Hispanic Whites, African Americans/Blacks, Hispanics/Latinos, and Asian Americans age 50 and older.

METHOD: Data came from the population-based Commonwealth Fund 2001 Health Care Quality Survey (n=2,075). A hierarchical regression model of satisfaction was estimated for each racial/ethnic group with a sequential entry of variables: demographic and health-related variables, racial/ethnic concordance between patient and provider, and interpersonal sensitivity.

RESULTS: The influence of patient-provider racial/ethnic concordance on satisfaction with care was negligible, but the influence of interpersonal sensitivity was substantial (p<.001) in all racial/ethnic groups.

DISCUSSION: Findings suggest that racial/ethnic concordance may not be universally effective for diverse older populations, but perceived interpersonal sensitivity of the provider has a strong influence on older adults' satisfaction with care regardless of their racial/ethnic background.