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Patients' perceptions of the interpersonal sensitivity of their healthcare providers: the potential role of patient-provider racial/ethnic concordance.

Patient 2012
BACKGROUND: Preliminary studies have revealed an association between cultural competence and an improvement in the quality of healthcare services, increased patient satisfaction, and increased effectiveness of services.

OBJECTIVE: This study examined factors that helped to explain patients' perceptions of their providers' interpersonal sensitivity - one component of cultural competence.

METHODS AND PARTICIPANTS: The respondents were 2075 racially/ethnically diverse adults, aged 50 years and older, who responded to a national telephone survey.

RESULTS: Results indicate that one of the main factors predicting interpersonal sensitivity is self-rated physical health: those who reported better health were more likely to see their provider as exhibiting higher levels of sensitivity. This was true for Hispanic/Latino patients. The results also suggest that having a provider of the same race/ethnicity was a significant factor only for Hispanic/Latino patients.

CONCLUSION: Despite findings from previous research, racial/ethnic concordance may not be universally effective in improving interpersonal sensitivity in healthcare settings for all racial/ethnic groups.

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