A humbling experience.

In February 2009, retired nurse Sir Stephen Moss was appointed as a non-executive board director at Mid Staffordshire NHS Foundation Trust, which was under investigation for poor care. Two weeks later a damning Healthcare Commission report revealed the full extent of Stafford Hospital's failings. Sir Stephen went on to chair the trust's board until January. He describes what the hospital was like and how it has changed, how he tackled the challenge, and how the experience affected him