COMPARATIVE STUDY
JOURNAL ARTICLE
RANDOMIZED CONTROLLED TRIAL

Mobile telephone short message service reminders can reduce nonattendance in physical therapy outpatient clinics: a randomized controlled trial

Nicholas F Taylor, Judy Bottrell, Katherine Lawler, Deenika Benjamin
Archives of Physical Medicine and Rehabilitation 2012, 93 (1): 21-6
22000821

OBJECTIVE: To investigate whether short message service (SMS) reminders reduce nonattendance in physical therapy outpatient clinics.

DESIGN: Prospective single-blinded randomized controlled trial.

SETTING: Two physical therapy outpatient departments in metropolitan acute public hospitals.

PARTICIPANTS: Participants with an appointment in a physical therapy outpatient clinic and who provided a contact mobile telephone number were included. Participants were excluded if their appointment was scheduled for the same day on which they made the appointment.

INTERVENTION: Participants allocated to the intervention group received an SMS reminder before their next appointment; participants allocated to the control group did not receive a reminder.

MAIN OUTCOME MEASURES: The primary outcome was rate of nonattendance without cancellation. Secondary outcomes were cancellation and attendance rates and exploration of other factors associated with nonattendance.

RESULTS: Patients (N=679) were allocated to receive either an SMS reminder (n=342) or no reminder (n=337). The nonattendance rate for patients who did not receive a reminder (16%) was more than nonattendance for patients receiving the SMS reminder (11%; odds ratio, 1.61; 95% confidence interval [CI], 1.03-2.51; number needed to treat, 19; 95% CI, 9-275). There were no differences in cancellation or attendance rates between groups. Exploration of other factors found that patients who were younger with a neck and trunk musculoskeletal or a neuromuscular disorder and who were scheduled to have an initial appointment or an appointment on a Monday or Friday were significantly predictive of increased nonattendance.

CONCLUSIONS: SMS reminders can reduce nonattendance in physical therapy outpatient clinics.

Full Text Links

Find Full Text Links for this Article

Discussion

You are not logged in. Sign Up or Log In to join the discussion.

Related Papers

Remove bar
Read by QxMD icon Read
22000821
×

Save your favorite articles in one place with a free QxMD account.

×

Search Tips

Use Boolean operators: AND/OR

diabetic AND foot
diabetes OR diabetic

Exclude a word using the 'minus' sign

Virchow -triad

Use Parentheses

water AND (cup OR glass)

Add an asterisk (*) at end of a word to include word stems

Neuro* will search for Neurology, Neuroscientist, Neurological, and so on

Use quotes to search for an exact phrase

"primary prevention of cancer"
(heart or cardiac or cardio*) AND arrest -"American Heart Association"