JOURNAL ARTICLE

The use of open-access scheduling for the elderly

E Paul Cherniack, Lauran Sandals, Delanne Gillespie, Elba Maymi, Enrique Aguilar
Journal for Healthcare Quality: Official Publication of the National Association for Healthcare Quality 2007, 29 (6): 45-8
18232607
Open-access scheduling is a method of reducing both waits in access to care and the number of appointments missed by outpatients. The Department of Veterans Affairs has pioneered a system that includes a feature known as advanced clinic access as a quality improvement project to improve access to care. Patients are not scheduled for an appointment more than 30 days in advance but instead are reminded 30 days before anticipated appointments to call to be scheduled. Same-day appointments are also available. Although this system may pose theoretical disadvantages for the elderly, in Miami no significant reduction occurred in numbers of patients seen, and the number of missed appointments decreased significantly.

Full Text Links

Find Full Text Links for this Article

Discussion

You are not logged in. Sign Up or Log In to join the discussion.

Related Papers

Remove bar
Read by QxMD icon Read
18232607
×

Save your favorite articles in one place with a free QxMD account.

×

Search Tips

Use Boolean operators: AND/OR

diabetic AND foot
diabetes OR diabetic

Exclude a word using the 'minus' sign

Virchow -triad

Use Parentheses

water AND (cup OR glass)

Add an asterisk (*) at end of a word to include word stems

Neuro* will search for Neurology, Neuroscientist, Neurological, and so on

Use quotes to search for an exact phrase

"primary prevention of cancer"
(heart or cardiac or cardio*) AND arrest -"American Heart Association"