JOURNAL ARTICLE

The relationship between nurses' perceptions of empowerment and patient satisfaction

Moreen O Donahue, Irene M Piazza, Mary Quinn Griffin, Patricia C Dykes, Joyce J Fitzpatrick
Applied Nursing Research: ANR 2008, 21 (1): 2-7
18226757

PURPOSE: This study aims to explore the relationship between nurses' perceptions of empowerment and patient satisfaction using Kanter's theory as adapted by Laschinger and others.

RESEARCH QUESTION: Is there a positive relationship between nurses' perceptions of empowerment and patient satisfaction?

METHOD: A descriptive correlational design was used. Instruments used were the Conditions of Work Effectiveness Questionnaire II, which measures nurse empowerment, and the Press Ganey Associates Patient Satisfaction Surveys, which measures patient satisfaction.

RESULTS/CONCLUSIONS: Significant relationships were found between nurses' perceptions of empowerment and access to information, opportunity, support, and resources. A significant positive correlation was found between nurses' perceptions of empowerment and patient satisfaction (r = .052; p < .05). Limitations of this study are presented, as well as recommendations for future research.

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