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The underpayment challenge: Capturing dollars through an organized approach to payment compliance.
1. You cannot provide quality payment compliance without using your practice management system-use its functionality. 2. Develop internally a denial expert (probably from your existing billing or collection follow-up staff)-the position will pay for itself. 3. Ensure the integrity of your processes (i.e., cash posting). 4. Categorize underpayments by action required. 5. Develop a policy for blind PPOs. 6. Involve top decision makers in the process.
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