Australia's Cancer Helpline--an audit of utility and caller profile.

BACKGROUND: The Cancer Helpline is a telephone information and support service operated throughout Australia.

METHODS: Data from all calls received during the months of July, August and September from 2001 to 2003 were collected and analysed.

RESULTS: Over 76,000 contacts were made, mostly from women (79%). Almost half of all calls were from people with general inquiries (rather than cancer patients, their families, or health professionals). The most common cancer type discussed was breast cancer, (26% of all calls, 42% of calls from people with cancer). Diagnosed cancer patients most frequently called about treatment/management and practical issues. People with general inquiries called to obtain information about the prevention and early detection of cancer.

DISCUSSION: The helpline can complement the role of other information and support providers for people living with or concerned about cancer.