[The length of the patient list, waiting lists, workload and job satisfaction among general practitioners in Bergen]

Øystein Hetlevik, Steinar Hunskår
Tidsskrift for Den Norske Lægeforening: Tidsskrift for Praktisk Medicin, Ny Række 2004 March 18, 124 (6): 813-5

BACKGROUND: A list patient system was established in Norway in June 2001. Among general practitioners (GPs) there were much concern about workload according to list length, and about uneven distribution of workload among GPs.

MATERIAL AND METHODS: In February 2003 a questionnaire about working hours, waiting time for appointments and job satisfaction was sent to all GPs in Bergen.

RESULTS: 160 out of 185 (85%) GPs replied. Working hours were closely related to list length, waiting time was not. 79% had a waiting time of less than eight "days in practice". 46% rated their job satisfaction within the list system as "good/very good", 37% were moderately satisfied. We found lower scores among GPs with long waiting time and a full list. No relevant differences between male and female GPs were found.

INTERPRETATION: GPs adjust their working hours in order to cope with waiting time. Job satisfaction is lower when the GP has a waiting time of more than three weeks and a full list, factors that could indicate a heavy workload.

Full Text Links

Find Full Text Links for this Article


You are not logged in. Sign Up or Log In to join the discussion.

Related Papers

Remove bar
Read by QxMD icon Read

Save your favorite articles in one place with a free QxMD account.


Search Tips

Use Boolean operators: AND/OR

diabetic AND foot
diabetes OR diabetic

Exclude a word using the 'minus' sign

Virchow -triad

Use Parentheses

water AND (cup OR glass)

Add an asterisk (*) at end of a word to include word stems

Neuro* will search for Neurology, Neuroscientist, Neurological, and so on

Use quotes to search for an exact phrase

"primary prevention of cancer"
(heart or cardiac or cardio*) AND arrest -"American Heart Association"