Robert W Turer, Samuel A McDonald, Christoph U Lehmann, Bhaskar Thakur, Sayon Dutta, Richard A Taylor, Christian C Rose, Adam Frisch, Kristian Feterik, Craig Norquist, Carrie K Baker, Jeffrey A Nielson, David Cha, Brian Kwan, Christian Dameff, James P Killeen, Michael K Hall, Robert C Doerning, S Trent Rosenbloom, Casey Distaso, Bryan D Steitz
IMPORTANCE: Patients with inequitable access to patient portals frequently present to emergency departments (EDs) for care. Little is known about portal use patterns among ED patients. OBJECTIVES: To describe real-time patient portal usage trends among ED patients and compare demographic and clinical characteristics between portal users and nonusers. DESIGN, SETTING, AND PARTICIPANTS: In this cross-sectional study of 12 teaching and 24 academic-affiliated EDs from 8 health systems in California, Connecticut, Massachusetts, Ohio, Tennessee, Texas, and Washington, patient portal access and usage data were evaluated for all ED patients 18 years or older between April 5, 2021, and April 4, 2022...
May 1, 2024: JAMA Network Open