Myriam Nadeau, Dominique Chabot, Mylaine Breton, Jason R Guertin, Laurie Harvey Labbé, Danièle Roberge, Gabrielle Lefebvre, Myriam Mallet, Sandrine Beaulieu, Éric Kavanagh, Nathalie Cloutier, Philippe Garant, Lynda Bélanger, Samuel Vaillancourt, Tarek Boumenna, Kathryn Bareil, Joanie Savard, David Simonyan, Mahukpe Narcisse Ulrich Singbo, Simon Berthelot
Background: The aim of this study was to develop a patient-reported experience measure (PREM) for comparing the experience of care received by ambulatory patients with acute unexpected needs presenting in emergency departments (EDs), walk-in clinics, and primary care practices. Methods: The Ambulatory Patient EXperience (APEX) questionnaire was developed using a 5-phase mixed-methods approach. The questionnaire was pretested by asking potential users to rate its clarity, usefulness, redundancy, content and face validities, and discrimination on a 9-point scale (1 = strongly disagree to 9 = strongly agree)...
2024: Journal of Patient Experience