Yosef Berlyand, Martin S Copenhaver, Benjamin A White, Sayon Dutta, Joshua J Baugh, Susan R Wilcox, Brian J Yun, Ali S Raja, Jonathan D Sonis
INTRODUCTION: While emergency department (ED) crowding has deleterious effects on patient care outcomes and operational efficiency, impacts on the experience for patients discharged from the ED are unknown. We aimed to study how patient-reported experience is affected by ED crowding to characterize which factors most impact discharged patient experience. METHODS: This institutional review board-exempt, retrospective, cohort study included all discharged adult ED patients July 1, 2020-June 30, 2021 with at least some response data to the the National Research Corporation Health survey, sent to most patients discharged from our large, academic medical center ED...
December 31, 2022: Western Journal of Emergency Medicine