Craig Brown, Deborah Armstrong, Alexandra Gibbins, Rhiannon Roynon, Alice Groves, Alastair Richards, Claire McCarthy, Richard Bowen, Helena White, Mike Brady
Collaboration and service evaluation are essential enablers for improving models of health and social care. Significant benefits can be achieved when they are combined to form a collaborative service evaluation, particularly when such collaboration involves different clinical professions. This article uses the NHS 111 Wales service to explore a simple example of collaborative service evaluation and to discuss the benefits and challenges identified. While the tabletop exercises described were expected to focus solely on compliance data and the reasons for non-compliance, broader learning was identified for all parties involved...
November 22, 2022: Emergency Nurse: the Journal of the RCN Accident and Emergency Nursing Association