Jerry Ee Siung Liew, Yew Chong Cheng, Nyet Ling Tai, Angeline Pereira, Vinoth Manivannan, Siok Luan Khoo, Woei Kheen Wong, Huey Kuen Lim, Shi Jing Ong, Nadia Bin Mohd Khairudin, Kristine Sheh Fuen Lee, Benjamin Chuan Ching Loh, Kai Loon Chong, Yee Leng Lee
OBJECTIVES: This study aimed to evaluate the effectiveness of workflow redesign (eaST system) on pharmacy waiting time and near-missed events. We also investigated other factors that may potentially affect these study outcomes. METHODS: A quasi-experimental (before-after) study design was adopted. Pre-intervention data were collected over 7 months (January-July 2017). Subsequently, the workflow redesign (eaST system) was implemented and the effect of the intervention (August 2017-February 2018) was evaluated...
January 30, 2024: International Journal of Pharmacy Practice