Ann Truman, Myra Goldman, Carlee Lehna, Jill Berger, Robert Topp
OBJECTIVE: The purpose of this study was to determine the extent to which nurses practicing in a pediatric hospital encounter verbal abuse by patients and families and their reactions to this abuse. BACKGROUND: Verbal abuse, the most common type of workplace violence against nurses results in declining morale and job satisfaction, and can negatively impact nurse turnover and quality of patient care. METHODS: The study employed a concurrent triangulation strategy using mixed methods...
January 2013: Kentucky Nurse